Terms & Conditions

These Consumer Purchase Terms and Conditions (the “Terms”) are a legal agreement between you and DBA Cycle On of JemJem, Inc, a California corporation (“CO”, “us” or “we”), and apply to all consumer purchases by you of any model of CO’s electric bikes (“e-bike(s)”) and/or related accessories or other products offered by CO (collectively with e-bikes, the “Products”) in the United States only. Purchases in Canada and the European Union must be made through their respective websites and are subject to the applicable Terms and Conditions contained on their website. By purchasing any Products from CO, whether online or at our showroom, or by using the Products you hereby agree to these Terms in their entirety.

Please read these Terms carefully as they list your obligations and rights and include a requirement that all disputes that you may have under these Terms be taken to arbitration, instead of a jury trial or class action.

1. Application

These Terms apply to your purchase of the Products and use of the e-bikes. Other interactions that you have with CO are subject to other agreements, including the:

Limited Warranty Terms

Terms of Use

Privacy Notice

A copy of these Terms and all other documents which apply to your purchase of Products are available for you to read on our website.

2. Shipping

We are currently only shipping to the 48 contiguous United States. (For clarity, we DO NOT ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.) 

A shipping confirmation email will be sent to the email address attached to the order once the order has shipped.

We will use FedEx or other parcel services to ship your order. We DO NOT ship to PO BOXES or APO.

Any changes that you make regarding shipping once the item is shipped, including but not limited to changing the address, putting an order on hold, or updating shipping settings/preferences may delay your receipt of the Products and replacement Products and/or refunds. If you would like to change the color or size of your e-bike, you must do so prior to your order being shipped.

Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return so please make sure to use tracking available shipping services and insurance is encouraged but not required at your own risk.

For any third-party shipping outside of CO’s normal shipping process, CO cannot provide ANY additional shipping information or documentation.

3. Returns Policy

In order to undertake a valid return, you must obtain written approval for such return(RMA) from CO, which can be obtained by emailing to cs@cycleon.us.  Any Products sent back to CO by you without the written consent of CO shall be rejected and returned to you at your cost.

4. E-bike Returns

Free returns within fourteen (30) days of delivery.  To return an e-bike that is not defective or damaged, you must contact CO within fourteen (30) days of your receipt of the e-bike. The e-bike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it and must include all items that were inside the box (charger, keys, hardware, etc.). You must receive prior authorization and a prepaid return shipping label from CO. Any warranty issues must be resolved prior to process a return. Returns are not allowed after fourteen (30) days of the delivery date.

Pre-Orders and Backorders and Pre-Order/Backorder Cancellations. Our backorder process is for e-bikes that have already been available but are temporarily out of stock. For all pre-orders and backorders, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

Accessory and Replacement Parts. Any purchase of accessories or receipt of a replacement part under the Limited Warranty shall be eligible for return within thirty (30) days of receipt. Any returned accessory or replacement part must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and must be sealed and unopened in the same packaging and condition in which you received it. You will be responsible for paying for shipping both ways.

Non-returnable/non-refundable Items. Used Products, batteries, special orders, sale items, gift cards, and gifted orders shall not be returnable.

Refunds.  Refunds will be made after the e-bike is received and inspected.

Process. Please ship all approved returns using the shipping label provided during the return merchandise authorization process.

5.  PRICE

All prices are subject to change. Prices also do not include any federal, state, or local taxes or other governmental charges upon or with respect to the sale, purchase, manufacture, delivery, storage, processing, use, or consumption of any of the Goods provided hereby. Prices are stated in U.S. dollars. PayPal and all major credit cards are accepted.

6.  ASSEMBLY

If Buyer purchases any Goods that require assembly, Buyer shall, at its expense, make all arrangements and connections necessary to install and operate the Goods properly. Buyer shall assemble the Goods in accordance with any Seller instructions or recommendations and shall indemnify Seller against any and all damages, demands, suits, causes of action, claims and expenses (including actual attorneys’ fees and costs) arising directly or indirectly out of Buyer’s failure to properly install the Goods.

7. E-bike Performance

Please note that information regarding the expected range on a single charge on one of our e-bikes is an estimate, not a guarantee. There are many factors that contribute to the actual, real-world range for an e-bike battery such as the age of the battery, temperature, level of assist, speed, payload, and terrain. Given the right conditions, it is possible to get less than the expected minimum range or greater than the expected maximum range. CO reserves the right to use substitute parts, material, or equipment of equivalent quality and value that meet CO’s strict standards).

Alteration. Any alterations, modifications, or other changes made by you to an e-bike following your purchase that affect the safety, operation, or mechanics of the e-bike shall void the Limited Warranty and shall be at your sole risk of harm.

8.  SPECIFICATIONS

CO may, at its option, make changes in the designs, specifications or components of the Goods to improve the safety of such Goods, or if in CO’s judgment, such changes will be beneficial to their operation, use, or image. CO makes every effort to ensure that posted specifications, images, pricing and product availability are as accurate and timely as possible. CO reserves the right to make any and all changes deemed necessary in the course of business including but not limited to pricing, product specifications, quantities, and product availability.

9. Payments

Our website is powered by Shopify and all payments made by you to CO are processed through Shopify’s payment portal. Payments may be declined or returned to you, in CO’s sole discretion, for any reason or no reason at all. If we accept a pre-order of any Product, your account, credit card, or other payment mechanisms will be charged upon approval by CO, regardless of when your purchase is expected to ship. If any credit card chargeback of any amount is issued on an order, the Limited Warranty for that order will be paused until the chargeback has been resolved.

Tax. All applicable taxes (including sales tax) will be collected on all orders where such taxes are required.

Financing. For qualified purchasers, e-bikes may be financed through CO’s consumer financing partners. The necessary qualifications for financing an e-bike purchase, and your rights and obligations associated with such purchase, are solely determined by the consumer financing partner. It is your responsibility to review and understand all terms and conditions associated with financing an e-bike purchase, and you hereby acknowledge that CO is in no way responsible for any such financing.

10. Liability

WE ARE ONLY LIABLE TO YOU FOR LOSSES THAT WHICH YOU SUFFER AS A DIRECT RESULT OF OUR BREACH OF THESE TERMS AND WHICH ARE REASONABLY FORESEEABLE. OUR LIABILITY FOR SUCH LOSSES SHALL BE NO MORE THAN THE AMOUNT OF PURCHASE OF OUR PRODUCTS GIVING RISE TO SUCH LOSSES. WE ARE NOT LIABLE FOR ANY OTHER LOSSES. THESE TERMS DO NOT EXCLUDE OR LIMIT OUR LIABILITY (IF ANY) FOR:

(i) DEATH OR PERSONAL INJURY CAUSED BY OUR GROSS NEGLIGENCE;

 (ii) FRAUD;

 (iii) FRAUDULENT MISREPRESENTATION; OR

 (iv) ANY MATTER WHICH IT WOULD BE ILLEGAL FOR US TO EXCLUDE OR ATTEMPT TO EXCLUDE OUR LIABILITY.

YOU MAY HAVE OTHER RIGHTS GRANTED BY LAW AND THESE TERMS DO NOT AFFECT SUCH RIGHTS.

We recommend contacting your insurance provider to determine if your current insurance policy would cover you in the event of an accident.

11. Disclaimer of Implied Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL PRODUCTS OFFERED BY CO, INCLUDING BUT NOT LIMITED TO THE E-BIKES, ARE WARRANTED ONLY TO THE EXTENT EXPRESSLY STATED IN THE APPLICABLE PRODUCT WARRANTY PROVIDED WITH YOUR PRODUCT. OTHERWISE, THE PRODUCTS ARE PROVIDED “AS IS,” “WITH ALL FAULTS” AND “AS AVAILABLE” AND THE ENTIRE RISK OF USE AND PERFORMANCE REMAINS WITH YOU. CO AND ITS AFFILIATES, SUPPLIERS, AND LICENSORS DO NOT MAKE ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS, EXPRESS, IMPLIED, OR STATUTORY, AND HEREBY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT.

IN PARTICULAR, CO, ITS AFFILIATES, SUPPLIERS, AND LICENSORS MAKE NO WARRANTY:

(A) THAT THE PRODUCTS WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE OR PROVIDED ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS;

 (B) THAT ANY INFORMATION OR CONTENT OBTAINED THROUGH IT WILL BE ACCURATE, COMPLETE, OR RELIABLE; OR

 (C) THAT ANY DEFECTS OR ERRORS THEREIN WILL BE CORRECTED.

12. Disclaimer of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL CO OR ANY OF ITS AFFILIATES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, OR PUNITIVE DAMAGES; FOR LOSS OF PROFITS, BUSINESS, GOODWILL, ANTICIPATED SAVINGS, OR USE; LOSS OR CORRUPTION OF DATA, CONFIDENTIAL INFORMATION, OR OTHER INFORMATION; BUSINESS INTERRUPTION; PERSONAL INJURY; PROPERTY DAMAGE; LOSS OF PRIVACY; FAILURE TO MEET ANY DUTY OF GOOD FAITH OR REASONABLE CARE; NEGLIGENCE; AND ANY OTHER PECUNIARY OR OTHER LOSS WHATSOEVER, ARISING OUT OF, BASED ON, RESULTING FROM, OR IN ANY WAY RELATED TO THESE TERMS OR THE PRODUCTS, EVEN IF CO, ITS AFFILIATES OR ANY SUPPLIER, OR LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13. Acknowledgement and Indemnification

You acknowledge that there are inherent anticipated and unanticipated risks and dangers involved with the use of our Products, including the e-bikes, whether intended or as a result of misuse. You understand that such risks can result in injury, death, illness or disease, physical or mental damage to yourself, your property, other third parties, and their property, or to the property of CO.You agree to release, waive, defend, indemnify, and hold CO and its directors, officers, employees, agents, members, partners, suppliers, and licensors harmless and will keep them indemnified from any claim or demand, including reasonable attorneys’ fees, relating to or arising from:

(a) your purchase or use of any Products;

 (b) any violation by you of these Terms; or

 (c) your violation of another party’s rights or applicable law.

CO reserves the right to assume, at its sole expense, the exclusive defense and control of any matter subject to indemnification by you, in which event you will fully cooperate with CO in asserting any available defenses.

14. Dispute Resolution and Binding Arbitration

THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, AND THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN THE AMERICAN ARBITRATION ASSOCIATION’S COMPREHENSIVE ARBITRATION RULES. YOU AND CO AGREE TO RESOLVE ANY DISPUTES BETWEEN US EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS, WHICH MEANS YOU AND CO WAIVE ANY RIGHT TO LITIGATE DISPUTES IN A COURT OR BEFORE A JURY, OR AS PART OF A CLASS ACTION, A REPRESENTATIVE ACTION, A CONSOLIDATED ACTION OR IN A PRIVATE ATTORNEY GENERAL CAPACITY.

This arbitration requirement applies to any claim or dispute of any kind (whether in contract, tort, or otherwise, whether pre-existing, present, or future, and including statutory, common law, or equitable) between you and CO, its affiliates, agents, employees, successors, assigns, direct and indirect subsidiaries, and any third party providing any products or services to you in connection with your purchase that relates in any way to your purchase of the Products, these Terms, or CO’s marketing or advertising (“Claims”).

You still have the right to bring individual Claims in small claims court, to the extent that you qualify.

CO will pay the arbitration/arbitrator fees.

The arbitration shall be administered by the American Arbitration Association (AAA), subject to its Consumer Arbitration Rules, available at (800) 778-7879 and www.adr.org

Discovery shall be permitted in arbitration subject to AAA Consumer Arbitration Rules.

The arbitrator shall have exclusive authority to resolve any arbitrability issues including any dispute over these Terms or this arbitration provision’s scope, application, meaning, and enforceability. The arbitrator shall be empowered to grant whatever relief would be available in court. Any award of the arbitrator(s) shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Claims may not be arbitrated on a class or representative basis. You and CO agree to arbitration only on an individual basis. Neither you nor CO may join or consolidate claims of others or participate in any claim as a class representative or a class member. If any portion of this arbitration agreement is found unenforceable, the unenforceable portion shall be severed, and the remaining arbitration terms shall be enforced (but in no event will there be a class arbitration). This paragraph controls any inconsistent term in any other agreement.

You and CO agree that the arbitration will be kept confidential and that the existence of the proceeding and any element of it (including without limitation, any pleadings, briefs, or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration or by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies.

This arbitration shall be governed by the Federal Arbitration Act 9 U.S.C. sec. 1-16 (FAA).

15. Notice and Updates

CO will provide all notices (including legal process) that CO is required to give by any lawful method, including by making the notice available through the Site or by sending it to any e-mail or mailing address that you provide to CO. You acknowledge that if you do not provide CO with current and accurate contact information, CO may not be able to contact you. You agree to send CO notice by mailing it to:

Cycle On. Legal Department

15231 Barranca Pkwy, Irvine, CA 92618, Or  legal@cycleon.us

16. Governing Law

These Terms and any disputes between you and CO will be governed by the laws of the State of California, without regard to conflicts of laws.

17. General

Section titles are only for convenience and have no legal or contractual significance. Any list of examples following “including” or “e.g.,” is illustrative and not exhaustive, unless qualified by terms like “only” or “solely.” CO’s failure to act with respect to a breach by you or others does not waive its rights to act with respect to subsequent or similar breaches. A waiver will only be binding on CO if it is in a written document signed by CO. If any provision of these Terms is held by a court of competent jurisdiction to be illegal, invalid, or unenforceable, the remaining terms, covenants, and restrictions will remain in full force and effect. You and CO intend that the provisions of these Terms be enforced to the fullest extent permitted by applicable law. Accordingly, you and CO agree that if any provision is deemed unenforceable, where possible, it will be modified to the extent necessary to make it enforceable, which may include its deletion. CO may assign its rights and delegate its obligations under these Terms, in whole or in part, at any time with or without notice to you, and these Terms will be binding upon and inure to the benefit of CO’s successors and assigns. CO shall have the right to assign these Terms, at its sole discretion, without notice to you. You may not assign, transfer or sublicense your rights (if any). These Terms (including any incorporated terms) and any Additional Terms constitute the entire agreement between you and CO with respect to the Site. Both you and CO warrant to each other that, in entering this agreement, neither CO nor you have relied on nor will have any right or remedy based upon any statement, representation, warranty, or assurance other than those expressly stated in these Terms (including any incorporated terms) and any Additional Terms. The preceding sentence will not limit or exclude any liability that cannot be limited or excluded under applicable law. No one other than you and CO, or CO’s successors and assigns, will have any right to enforce these Terms.

If you have any questions or comments regarding these Terms, you may contact CO by any of the methods available on our website at www.cycleon.us or by emailing us at legal@cycleon.us.